Grade 12 students have started their ITGS internal assessment, which is a IT solution to a specific problem.
They have been working on Criterion A that includes initial consultation with the client and doing investigation.
During the Criterion A process, students must identify a specific client who has a problem with the present situation that can be best addressed by an IT solution. After consulting with the client, the student must explain the inadequacies of the present situation, which may or may not involve the use of an IT system.
The following key questions should be considered.
• Who is the client?
• What is the present situation?
• What are the inadequacies of the present situation?
This information obtained from the client can be presented in a variety of ways, such as a
written record of the interview (either a summary or transcript), a sound file, a video, or an exchange of
emails that may be supported by a questionnaire.